Shipping policy

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Here is a clean, simple, and professional Shipping Policy perfect for Facebook or Shopify.
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Shipping Policy

Thank you for shopping with Dragonland/TCJ! We work hard to make sure your order arrives quickly and safely.

📦 Processing Time

Most orders ship within 1–3 business days.
Large orders, custom colors, or made-to-order items may take a little longer.

🚚 Shipping Methods

We ship through major carriers such as USPS, UPS, and FedEx.
Shipping rates are calculated at checkout based on weight and location.

📍 Tracking

Once your order ships, you will receive a tracking number by email or text.
Please allow 24 hours for tracking updates to appear.

📬 Delivery Issues

We are not responsible for:

  • Packages marked delivered but not found

  • Delays caused by the carrier

  • Incorrect addresses entered at checkout

If there is a delivery issue, we will do our best to help, but the carrier will need to be contacted first.

🌎 International Shipping

International orders may have longer transit times and may be subject to customs fees or taxes. These charges are the buyer’s responsibility.

❗ Damaged or Missing Items

If your order arrives damaged, email us within 48 hours with photos and your order number. We will replace the damaged item at no cost.

📨 Address Changes

If you need to update your address, please contact us immediately.
We cannot change the address after the order has shipped.

❤️ Thank You

We’re a small family-run business, and every order means the world to us. If you ever need help, reach out at support@tcjvegas.com.